Call Center Agent (100% Remote) *US ONLY* Job at PerunHR, United States

  • PerunHR
  • United States

Job Description

Call Center Agent (100% Remote) US ONLY
Job Overview
  • Customer Care Representative Full-Time
  • Reports to Customer Care Team Lead
  • 100% Remote -- work from home!
Responsibilities
  • Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
  • Delivers quality customer satisfaction with every contact
  • Meets key individual productivity metrics in line with department goals
  • Displays understanding and follow through with policies and guidelines
  • Communicate to management regarding issues
  • Other duties as assigned
Skills
  • Strong verbal and written communication skills
  • Fast typing speed (at least 50 wpm or above)
  • Tech-savvy and a fast learner
  • Customer-focused
  • Ability to work under stress to achieve targets
  • Previous experience with Zendesk is a plus
  • College degree or equivalent preferred
Equipment, Internet and Workspace Requirements
  • A desktop or laptop (2015 or newer, Mac or PC)
  • A voice-capable headset, and a webcam to carry out training and work duties.
  • Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
  • A (non-public) dedicated workspace that is free from noise or distraction
#J-18808-Ljbffr

Job Tags

Full time, Remote work

Similar Jobs

Bluebird Kids Health

Pediatric Medical Assistant Job at Bluebird Kids Health

 ...communities with new access to value-based pediatric primary care. We are on a mission to...  ...measured by exceptional health outcomes, lower medical costs, an outstanding child and family...  ...a skilled and compassionate and Medical Assistant with a patient and family-first mindset... 

NAMI New Hampshire

Postvention Project Coordinator Job at NAMI New Hampshire

 ...requires regular work from the Concord, NH office, as well as remote work conducted in communities across the state. There is no relocation...  ...using computers to maintain and track data, including Salesforce or other similar CRM systems. Strong organizational and time... 

Amazon

Recruiting Coordinator I Job at Amazon

Are you someone who thrives on creating a smooth, positive experience for others? At Amazon, we believe that great hiring starts with great coordination, and our Recruiting Coordinators play a vital role in making that happen. In this role, you will be at the center of... 

Universal Energy Solutions

Entry Level Recruiter - Tinley Park - Part Time Job at Universal Energy Solutions

 ...Job Description Job Description UES is seeking a motivated, organized, and personable Part-Time Entry-Level Recruiter to join our recruiting team! This is a great opportunity for someone looking to gain experience in recruiting, interviewing, and talent acquisition... 

M&T Enterprises

Dump Truck Driver Job at M&T Enterprises

 ...driving job that keeps you busy, pays well, and offers great benefits? M&T Enterprises is hiring a full-time Dump Truck Driver in Lehi, Utah! If you have the experience, reliability, and safety mindset to operate a variety of trucks, we want you on our team.PAY & BENEFITSAt...